Refund & Cancellation Policy

1. Scope of Our Services

Printz provides printer setup guidance, device configuration assistance, connectivity guidance, and related consultation services as described on the relevant service page or checkout page.

Services are delivered through the agreed communication method, such as email or a scheduled consultation. The service description, price, and any applicable delivery timeframe will be presented before payment.

We provide guidance and assistance; we do not guarantee that every printer, device, network, or software issue can be resolved. Outcomes may depend on device condition, manufacturer restrictions, compatibility, and information available from the customer.

2. Cancellation Before Service Begins

Customers may request cancellation within 7 calendar days of purchase if the service has not yet begun.

If we receive and approve the request before any consultation, personalized analysis, or other substantive service work begins, the customer will be eligible for a full refund.

If service work has already begun, the request will be assessed under the refund eligibility conditions in Section 3. Any amount retained must reflect the service already delivered and applicable law.

3. Refund Eligibility

We review each refund request fairly, taking into account the service purchased, work completed, and circumstances reported by the customer.

A full or partial refund may be considered in the following cases:

• The customer cancels before substantive service work begins, subject to Section 2.
• Printz is unable to provide the service that was purchased.
• The agreed service has not been delivered within the stated timeframe and the matter cannot reasonably be resolved.
• The service materially differs from its description at the time of purchase and the issue cannot reasonably be corrected.
• A duplicate payment or an incorrect charge is verified.

If a customer is dissatisfied because an issue remains unresolved, we will review the steps taken and may offer further guidance, an appropriate partial refund, or a full refund depending on the circumstances.

A refund is not automatically guaranteed solely because a manufacturer, third-party provider, or device limitation prevents a particular technical outcome. However, this does not limit any refund rights the customer has under applicable law.

4. Non-Eligible Requests and Exceptions

A request may not qualify for a discretionary refund where the agreed service has been substantially delivered as described, the customer has received the purchased guidance, and there is no material service failure.

We will not use this policy to exclude mandatory consumer rights, remedies for services not provided as agreed, or rights that cannot legally be waived.

If a request does not qualify for a full refund, we will explain the decision and any available alternative, where appropriate.

5. Service Delivery and Delays

Service delivery timeframes depend on the service purchased and the arrangements communicated at checkout or in the order confirmation.

If you have not received a response or the agreed service within the stated timeframe, contact us using the details below. We will review the order and explain the next steps.

If Printz cannot deliver the service within a reasonable period or the agreed timeframe and cannot resolve the delay, you may request a refund under Section 3.

6. How to Request a Cancellation or Refund

Email our support team at info@printz.live with the following information:

• Your name used for the purchase.
• The email address associated with the order.
• Your order reference or payment transaction ID.
• The date and amount of the payment.
• The reason for your cancellation or refund request.

Please do not send your full card number, card security code, passwords, or other sensitive payment credentials.

We aim to acknowledge requests within 2 business days and communicate our decision or any additional information needed as promptly as reasonably possible.

7. Refund Processing and Timelines

Once a refund is approved, we aim to initiate it through our payment processor within 5–7 business days, subject to the availability of the payment and processing systems.

After the refund is initiated, the time required for the credit to appear in the customer's account depends on the payment method, bank, card issuer, and payment network. The final credit may take additional time.

We will communicate any material delay that becomes known to us. If the refund has not appeared after the timeframe communicated by our support team, contact us so we can check its status.

8. Original Payment Method

Approved refunds are processed to the original payment method used for the transaction, in accordance with the payment processor's supported refund procedures.

• Card payments are refunded to the original card account.
• UPI payments are refunded through the supported refund route associated with the original transaction.
• Net banking and other supported payment methods are refunded according to the payment processor's applicable procedures.

We do not ordinarily redirect refunds to unrelated third-party accounts or a different payment method. If the original method is unavailable, contact support so that the appropriate procedure can be confirmed.

9. Refund Confirmation and Failed Refunds

Where available, we can provide a refund confirmation or payment reference to help the customer track the refund. Reference formats and availability depend on the payment method and payment processor.

If a refund fails or is returned by a bank or payment network, we will review the status and contact the customer where additional information or action is required.

Any further refund attempt will follow the payment processor's applicable procedures and the requirements of the relevant financial institution.

10. Contact and Business Information

For questions about a service, cancellation, or refund, please contact:

Business / Brand: Printz

Website: https://printz.live/

Support Email: info@printz.live

Policy Effective Date: 11 October 2026