Printz

1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us, requesting setup guidance, or using our services on Printz (printz.live). This includes:

• Contact Details: Your full name and email address.
• Device Information: Printer model, operating system, and setup details.
• Transaction Information: Details necessary to process payment orders via our secure payment gateway.

2. How We Use Your Information

Your information is collected and processed strictly for legitimate business purposes, including:

• Providing tailored step-by-step printer and device configuration instructions.
• Processing payments securely through our authorized payment partner, Razorpay.
• Responding to user inquiries, technical queries, and customer support emails.
• Ensuring website security, preventing fraud, and complying with legal obligations.

3. Payment Gateway & Security (Razorpay)

We use Razorpay for processing payments. Neither Printz nor our servers store or capture your sensitive financial credentials (such as credit/debit card details, net banking credentials, or UPI PINs).

All online payment transactions are encrypted using Payment Card Industry Data Security Standard (PCI-DSS) compliant technology directly handled by Razorpay. Your payment transaction data is used only as long as necessary to complete your purchase transaction.

4. No Remote Access & No Password Requests

Printz operates purely as a self-guided configuration service. We never ask for your personal account passwords, private credentials, or remote access to your computer or network. Any setup guidance is delivered strictly in written format.

5. Information Sharing & Disclosure

We do not sell, trade, rent, or lease your personal information to third parties. We share data only with third-party service providers (such as Razorpay for payment processing and Formspree for form submissions) strictly necessary to operate our website and service.

6. Data Protection & Security Measures

We implement appropriate technical and organizational security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Communications with our site are encrypted via standard SSL/TLS protection.

7. Cookies & Analytical Data

Our website may use basic operational cookies to enhance user navigation and ensure standard site functionality. You can set your browser to refuse cookies, though some features may function differently.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. We encourage you to review this page periodically to remain informed.